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Frequently Asked Questions

SHIPPING & ORDERS

When will my order ship?

Orders placed before 3:00 PM PST Monday through Friday typically ship the same day. You will receive a tracking number via email as soon as your label is created.

Do you ship internationally?

Domestic US shipping is our standard, but international orders are welcome! Please contact us directly for specific rates and details for your location.

Do you offer local pickup?

Yes! If you are in the Apple Valley, CA area, select "Local Pickup" at checkout. We will notify you via email when your order is ready for collection.

Can I change or cancel my order?

Because we prioritize fast shipping, orders enter processing quickly. If you made a mistake, it's important to contact us immediately. Once an order has been shipped, it cannot be canceled or modified. You will need to initiate a return.

PRODUCT SPECS & COMPATIBILITY

What materials do your mounting plates use?

Our plates are laser-cut from heavy-duty mild steel (10-gauge or 14-gauge depending on the model). 10-gauge is approximately 0.1345 inches thick—significantly more robust than plastic alternatives. We also offer select aluminum or stainless upgrades.

Are your products compatible with my tool system?

We engineer specific solutions for Milwaukee PackoutDeWALT ToughSystem 2.0Klein MODbox, and Husky Build-Out. Check individual product pages for exact fitment notes.

How do I install these mounts?

We recommend using appropriate fasteners for your surface: lag screws for wood studs, heavy-duty anchors for drywall, or self-tapping screws for metal van walls. Specific installation notes are available on each product page.

DXF & DIGITAL FILES

Can I get a refund on a DXF file?

Because DXF files are instant digital assets, they are non-refundable. Please ensure your software is compatible with DXF formats before purchasing.

Can I sell products made from your DXF files?

Yes! Commercial use is approved for the physical items you fabricate using our files. However, the resale or redistribution of the digital files themselves is strictly prohibited.

CUSTOM WORK & RETURNS

Can I request a custom design or bulk order?

Absolutely. We offer custom graphics, sizes, and finishes. Message us for a quote on custom metalwork or volume discounts for your fleet or shop.

What is your return policy?

Physical items can be returned within 30 days if they are unused and uninstalled. The buyer is responsible for return shipping. Please note that custom-cut signs and digital downloads are final sale.