We want you to be completely satisfied with your purchase. If you have an issue with your order, please review our policies below.
RETURNS
You have 60 calendar days from the date you received an item to return it. To be eligible for a return, your item must be unused and uninstalled, in the same condition that you received it, and in the original packaging.
Return shipping: The customer is responsible for return shipping costs. You can ship the item back yourself, or ask us to send a return label and the cost of the label will be deducted from your refund. We do not charge restocking fees.
Warranty and defect returns: If a return is for a warranty claim or a defect, we cover the return shipping costs.
Start a Return Here or email admin@bococustom.com.
EXCHANGES
Need a different size, finish or style? We offer exchanges within the same 60 calendar days from delivery, for items that are unused and uninstalled, in the same condition you received them, and in the original packaging. Email admin@bococustom.com to arrange an exchange. The return shipping terms above apply to exchanges. Final sale items are not eligible for returns or exchanges.
FINAL SALE ITEMS
- Custom items: items made to your specifications, including custom signs, custom logo gussets, custom sizes, graphics or colors, personalized items, and custom projects, are final sale. No returns are accepted.
- Fire pits: fire pits are made to order and are final sale. No returns are accepted.
- Clearance items: items marked "Clearance" or "Final Sale" are final sale. No returns are accepted.
- Digital DXF downloads: instant downloads are non-refundable.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will refund your original method of payment in all cases. We do not offer store credit. We process approved refunds within 10 days of receiving your returned item, and your card issuer may need additional time to post the credit.
DAMAGED OR DEFECTIVE ITEMS
If your product arrived damaged due to shipping, please contact us within 48 hours of delivery at admin@bococustom.com with photos of the damage and the packaging. If you believe an item is defective, contact us and see our Warranty. We will work quickly to send a replacement or issue a refund.
Thank you for choosing BOCO Custom.
